To request a support login, please contact support@likewisesoftware.com.
“
Everyone at Likewise who has assisted Tecplot, has shown the diligence, expertise, and the patience to get Likewise Enterprise to work as claimed in our environment. This effort has been coupled with an excellent version of your product.”~ Pete Koehler - MCSE Network Administrator at Tecplot, Inc.
Likewise offers various support programs to fit your organization’s requirements. Purchasing a Likewise support package gives you access to our experienced technical support team by phone, email, or web. Additional benefits include a detailed history of your Likewise support resolutions, downloadable product updates, guaranteed response times, and access to our comprehensive documentation library.
- Likewise Enterprise
- Likewise Open
- Self-Service Support
Likewise Enterprise Premium Support
Likewise Enterprise Premium Support is the best solution for organizations that need short turn-around times and around-the-clock access to technical support resources. Likewise Premium Support Includes:
- 24x7x365 access for production emergencies
- Support team member dedicated to your account
- Live first response during business hours
- Product updates and upgrades
- Full online access to product documentation
- Web-based priority support account
Likewise Enterprise Premium Support is available to Likewise Enterprise customers with a minimum license purchase requirement. For more information, contact a sales representative at 800.378.1330 or sales@likewise.com.
Next Steps
See Likewise Enterprise Premium Support pricing
See a comparison chart of support program options
Contact Likewise Sales
Likewise Enterprise Standard Support
Likewise Enterprise Standard Support gives you access to Likewise experts. Likewise Enterprise Standard Support includes the following:
- 12x5 technical support during regular business hours
- Product updates and upgrades
- Full online access to product documentation
- Web-based support account
Likewise Enterprise Standard Support is available to customers with a minimum requirement of 10 or more Likewise Enterprise licenses.
Next Steps
See Likewise Enterprise Premium Support pricing
See a comparison chart of support program options
Contact Likewise Sales
Likewise Open Incident Support Packs
Likewise Open Incident Support Packs include the following:
- 12x5 technical support access for resolving incidents during regular business hours
- Product updates and upgrades
- Full online access to product documentation
- Web-based support account
- Length of service is valid for 1 year after purchase of incident pack
The Likewise Open Incident Packs are available to customers with 1-49 licenses of Likewise Open. Customers with 50 licenses or more of Likewise Open can purchase Likewise Open Standard Support by contacting a sales representative at 1.800.378.1330 or sales@likewise.com.
Next Steps
See Likewise Open Support Incident Pack pricing
See a comparison chart of support program options
Contact Likewise Sales
Free Self-Service Support Resources
Free, online technical support resources are available to Likewise customers.
Likewise Forum
The Likewise forum is a searchable resource for problem resolution, access to expert comments, and open discussion between Likewise users.
Visit the Likewise Forum
Likewise Documentation Library
The Likewise documentation library provides product literature, including installation and administration guides.
Visit the Documentation Library
