Delivering Happiness
Books | Business & Economics / Workplace Culture
3.9
(527)
Tony Hsieh
Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller
Leadership
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More Details:
Author
Tony Hsieh
Pages
272
Publisher
Grand Central Publishing
Published Date
2010-06-07
ISBN
044657631X 9780446576314
Ratings
Google: 4
Community ReviewsSee all
"This book was a pleasant surprise. In the first 50 pages I almost stopped reading, there was no adversity, no conflict, all success. Moving past into the dot com crash and eventual 2008 financial crash, I loved the transparency that Zappos showed to their employees and picked up various lessons and tools I can apply to my own work and teams. <br/><br/>If you are looking for a book to help improve company culture, help understand company culture and/or improve outside of company interactions, this is a must read. <br/><br/>"
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